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AESSEAL® has been recognised by its customers for particularly exceptional service on two jobs which were both done over Easter holidays.
The first was for a large chemical company in Canada, who had a seal fail on Easter Friday. As a direct result of the seal failure, huge losses in production were encountered every hour.
Their usual supplier quoted 10 days for delivery of a replacement seal which clearly wasn't acceptable so, in despair, they contacted AESSEAL®, a company they had heard of but not yet tried.
AESSEAL® agreed to help even though they had to design this non-standard seal early in the morning of Easter Saturday. By mid afternoon on Saturday the seal had been manufactured, assembled and inspected.
It was delivered to Heathrow to catch the overnight flight to Canada and was picked up at the other end by an AESSEAL® engineer who had been waiting for it. By the end of Easter Sunday the AESSEAL® engineer had supervised the installation and the seal was running smoothly.
Another emergency occurred at a large chemical plant in Germany. They had a seal that failed over the Easter weekend and they could not find anyone in Germany who was willing to work through the weekend to supply a replacement seal.
The company contacted the AESSEAL® Deutschland AG Managing Director at home on Easter Saturday, who accepted the challenge on behalf of AESSEAL® and a new seal was supplied and installed by the end of the weekend.
AESSEAL Group Managing Director, Chris Rea, says "Customer service is
ingrained in our culture. Maintaining this standard is the biggest challenge
we face as we grow. However, we have set all possible procedures in place
to make sure it continues at this level.”
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