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| In order to maintain excellent standards of service, AESSEAL's customer management strategy is organised into the following operational areas: | |
| Design Customer Strategy – Design
is at the heart of the internal operations and accounts for 70% of
the final product costs. (i.e., if the design is poor, the best manufacturing
and assembly will only influence 30% of the outcome). In order to anticipate future customer needs and requirements, our designs are elegant and modular. A modular design means the customer gets the best service at the lowest cost. Technical Customer Strategy – We aim to respond to all customer technical enquiries accurately within 3 days of their receipt. |
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Internal Sales Customer Strategy – We constantly measure and improve our on-time delivery performance by identifying weak areas of the business (in terms of delivery performance) and resolving the issues. Manufacturing Customer Strategy - Our Manufacturing function is strategically split into three divisions and we manufacture 362 days each year in order to maximise flexibility of service. |
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Telephone Answering – All external calls are answered within 3 rings, whenever possible. Customer Support – We provide sales, technical and delivery support 24 hours a day, 7 days a week, 365 days a year. Customer Expectations – Our EFQM system means we can fully understand our customer needs and expectations and provide an exceptional level of service. |
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