AESSEAL plc continues to raise the standard for customer service excellence, securing exceptional scores in the latest Institute of Customer Service Business Benchmarking survey. Once again, we have outperformed businesses in our sector, reinforcing our reputation for quality, reliability and outstanding service.
The UK Customer Satisfaction Index (UKCSI) serves as the national benchmark for customer satisfaction. Based on responses from more than 10,000 customers, it provides insights into the quality of customer service across 13 sectors of the economy.
With a Satisfaction Index of 94.4, AESSEAL significantly surpasses the Retail (Non-Food) sector benchmark of 80.6. This outstanding result places us well ahead of other major companies and reaffirms our unwavering commitment to the quality of customer experience.
