• AES Customer focus
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Customer Focus

Every customer has a named sales engineer, providing two-way dialogue and feedback.

On larger sites, we offer a dedicated on-site presence, ensuring easier communication and better partnerships.

We seek to deliver a customer experience that surpasses expectation and truly redefines what industries expect from their mechanical seal partner. How?

1. Simplicity
Our modular technology means a streamlined ordering process. 

2. Customer-centric
Our people are encouraged to champion the customers’ cause. 

3. Guarantees
We offer exceptional promises as ‘Standard’. These include a ‘no-work, no-pay’ warranty and guaranteed 48-hour shipment of standard products (as part of a seal management program).

4. Ethical
AESSEAL® has been recognized as a Climate Change Champion and has received awards for corporate social responsibility and sustainability. 

5. Partnership
We work with customers to deliver added value and long-term reliability solutions.

6. Investment
Over 7% of annual sales revenue has been reinvested in R&D over several decades. This has almost certainly led to the most advanced range of sealing technology available globally.

We aim to deliver a customer experience that surpasses expectation and truly redefines what the world expects from their sealing specialist.

Pricing and Lead Times

Get one of our engineers to contact you, they can recommend the most suitable products for your application.

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